WH036 Group Account Manager (Client Servicing)

Responsible for the overall service and profitability of assigned account(s). Represents the Company/Agency’s senior management on a day-to-day basis at the Client and within the Company/Agency. May oversee the development of business/general advertising marketing strategy, process/communications management and people/relationship building while maintainin cost controls.

• Understand clients, brands, business & marketing challenges, objectives and work with integrated teams to provide business enhancing creative solutions
• Spearhead integrated, multichannel thinking across servicing team
• Assist client addressing marketing problems

• Profitable running of each & every account/ brand
• Leveraging internal partners to drive quality and effectiveness of existing business in an effort to increase organic growth
• Forecasting revenue with Finance team
• Oversee & manage pitches
• Monthly forecast & update to report to the management team
• Maximize revenue from each client & retention & renewal of client contracts
• Identify business opportunities from the existing clients and able to convert them into workable projects. Identify cross selling opportunities
• Relationship development with client
• Negotiate beneficial and competitive rate cards and contracts with client teams
• Achieve business goals qualitatively

• Address client satisfaction, escalation issues & devise client satisfaction mechanism
• Presenting work in a clear persuasive way
• Scope of work negotiations with the existing client
• Responsible for regular review of accounts & follow ups on all active clients
• Lead the team of middle level & junior level servicing team; providing on the job training; helping second line servicing teams to devise tools to perform duties in timely & effective manner.
• Manage tracking and reporting of performance to ensure team accountability and quality of service
• Timely estimates, billings & debtors management
• Cover for/manage other team members when they are absent
• Recruitment of people in client services team as appropriate
• Ensuring that the leadership team is updated regularly on Client`s business
• Creating an environment of high performance & passion in the team

• 5+ years of work experience with a master’s degree in management
• Sets goals, monitors and reviews plans and prioritizes tasks effectively
• Exposure to FMCG industry
• Proven skills in the areas of brand positioning and planning.
• Displays strong leadership qualities and effectively delegates where appropriate
• An exceptional network of industry contacts and relationships
• Ability to effectively influence individuals and teams to meet their respective goals
• Passion for and knowledge of current and emerging trends in business.